Jumeirah Port Soller Hotel & Spa

It’s not just enthusiastic cyclists who will enjoy the luxury at The Jumeirah Port Soller Hotel & Spa in Mallorca

With a mix of tight roads that snake up rugged mountains and long bursts of easygoing flat countryside, Mallorca is a hotspot for amateur and professional cyclists alike. It’s even where Sir Bradley Wiggins trained ahead of his 2012 Tour de France victory.
The Jumeirah Port Soller Hotel & Spa on the island’s quieter northwest coast is a popular base for groups travelling on two wheels. Not only is the cliff-side resort flanked by the beckoning Tramuntana Mountains, but it’s also a place where visitors know they’ll be well looked after.

“We aim to provide an outstanding service, where everything is personalized and custom-made for each guest,” says Paloma Espinosa, Marketing and PR Manager for the hotel. “Whenever we have cyclists, we like to surprise them by changing our amenities so that they’re more sports directed. We are able to arrange a shuttle service to take their bikes from the airport. Then we also have bicycle storage in our garage. When they come back from their ride, they might find an energy bar and a mineral drink in their room.”

The hotel prides itself on going these extra inches and miles for all of its guests. “It could be having your local newspaper available on arrival or remembering how you like your coffee in the mornings,” suggests Paloma. “Our guest relations team always looks into opportunities to surprise our guests by going beyond expectations. We recently hosted some Spanish actors who were celebrating their anniversary. We found out they met each other through being cast in the same movie, so we organized for an edible popcorn carton filled with popcorn for their room, with a message that read: ‘Happy anniversary! Hope you have an amazing day celebrating’. Guests always appreciate these details.”

The five-star Jumeirah Port Soller was built in 2012, taking over the unique sea-gazing site of former 1950s hotel Atalaya. This cliff-fringing setting means the resort is spread across 11 low-rise buildings, which house an open-kitchen restaurant, a sushi lounge, a Mediterranean brasserie, three heated swimming pools and a wellness hub that was named Spain’s best hotel spa at the World Spa Awards for four years running. The blonde beaches and curio-filled shops of the port below can be reached by taking a 10-minute stroll down the hill, while a hotel shuttle service is readily on-hand for the journey back to the top. It’s a spot on the island that’s hard to match.

“What we pride ourselves most on is the location,” says Paloma. “Crowning the cliffs on the top of the hill gives us breathtaking views of both of the Mediterranean and the Tramuntana, which is a Unesco World Heritage Site. So we have this unique combination of the mountains and the sea that guests can experience throughout the different areas of the hotel.”

Staff at the resort have collaborated with businesses in the local area to provide a portfolio of experiences for visitors to get to know the region better. One of the most popular of these is a hike and wine excursion, which culminates at a Mallorcan vineyard. While those seeking something wilder might take up the offer of a helicopter flight or Harley Davidson island tour. The idea, says Paloma, is to create environments that stir emotion. “Placing the guest at the centre of all we do and continuously looking for ways to improve and deliver personalized experiences offering services beyond expectations is our priority.”